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Errors: "FLEXNet licensing service is not present" or "Function flxActAppActivationSend returned error (0,0,0)" Activating on Mac

Publish Date: Sep 11, 2025
Description

When you try to activate a product key on Tableau Desktop on the Mac (not using LBLM), one of the following errors might occur:
 

The FLEXNet licensing service is not present on the system.

or
Function flxActAppActivationSend
returned error (0,0,0)
LM_TS error 0
 

Cause

Either The FLEXNet package was not installed or is unreadable by the computer running Tableau Desktop, or Tableau Desktop was installed to a non-default volume.

Resolution

Perform the following to attempt to have the FLEXnet folder rebuilt.

  1. Close all instances of Tableau Desktop.
  2. From the Mac OS X desktop, hit Command+Shift+G.
  3. In the Go to Folder dialog, enter: /Library/Preferences/FLEXnet Publisher/
  4. Rename the FLEXnet folder by adding '_backup'.
  5. Start Tableau Desktop and activate your product key.

If trying to force the FLEXnet folder to be re-created does not succeed, please reinstall Tableau Desktop.  If still unable to get activation to succeed, please create a ticket with Tableau Technical Support.

If Tableau Desktop is installed on a non-default, or secondary volume, manually move the FNPLicensingService to the Root Library directory.

  1. In Finder, locate the FNPLicensingService file located in the "/Library/Application Support/FLEXnet Publisher/Service/<version number>/" folder on the same volume Tableau Desktop is installed on.
  2. Copy the FNPLicensingService into the system root library and create the necessary folders: /Library/Application Support/FLEXnet Publisher/Service/<version number>
  3. Once that file is placed properly, launch and activate Tableau Desktop.
Knowledge Article Number

001473989

 
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Salesforce Help | Article