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Tableau Server Error: "Resource not found. Please check the URL and try again." When Loading a View as a Guest With PNG or PDF

Udgivelsesdato: Nov 26, 2025
Beskrivelse

When loading a published workbook using the Tableau Server Guest Account through embedded and unembedded links that contain format=png or format=pdf, the following error message might occur:  


Resource not found. 
Please check the URL and try again.
 
Specifically, the following parameters or extensions are confirmed: 
  • The URL parameter contains: ?:format=png or ?:format=pdf
  • The URL extension contains: .png or .pdf 

Cause

Appropriate permissions to view the workbook are denied to the Guest account.

Løsning

Option 1

To allow the published workbook to be available to the Tableau Server Guest Account, as a Tableau System Administrator, log in to Tableau Server and temporarily disable the Guest account. This will force Tableau Server to properly authenticate permissions to view the Share URL. For more information about Guest accounts, see Guest User in the Online Help.

Option 2

A second option to allow the published workbook to be available to the Guest user is to regenerate the URL via the Share option on the View and re-share it with the persons receiving the error.  

Vidensartikelnummer

001473995

 
Indlæser
Salesforce Help | Article