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Error "Reconnect to..." when working with published datasource in Tableau Desktop

Publiseringsdato: Feb 25, 2025
Beskrivelse

When using published datasource to work with Tableau Desktop, user has frequently observed the datasource disconnect issue which forces them to manually reconnect the published datasource.

"Reconnect to [datasource name]"

Cause

The behavior was caused by wgserver session idle timeout setting that was set too short (e.g. 30 mins). 
Løsning
  Increase the timeout value with the following commands:
  •    tsm stop
  •    tsm configuration set -k wgserver.session.idle_limit -v 120
  •    tsm pending-changes apply
  •    tsm start
For wgserver.session.idle_limit, the default value is 240 minutes. It depends on how much user works on Tableau Desktop.
Knowledge-artikkelnummer

001474161

 
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