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Tableau Prep Builder dejó de ejecutarse

Fecha de publicación: Feb 6, 2026
Descripción

No es posible abrir Tableau Prep Builder y se muestra el siguiente error:

"Tableau Prep Builder stopped running because an underlying process stopped unexpectedly.
If this problem continues, try reinstalling the product". (Tableau Prep Builder dejó de ejecutarse porque un proceso subyacente se detuvo de forma inesperada. Si el problema persiste, intente reinstalar el producto).

 

Los registros muestran el siguiente error durante el bloqueo.

{"ts":"2021-08-25T11:10:55.290","sev":"info","k":"backend-manager","v":"Java path: C:\\Program Files\\Tableau\\Tableau Prep Builder 2021.2\\Plugins\\jre\\bin\\java","pid":2536}

{"ts":"2021-08-25T11:10:55.800","sev":"info","k":"backend-manager","v":"spawned restApi with PID: 11020","pid":2536}

{"ts":"2021-08-25T11:10:58.429","sev":"info","k":"rest-api-stdout","v":"Picked up _JAVA_OPTIONS: -Djava.security.krb5.conf= C:\\Kerberos\\config\\krb5.ini","pid":2536}

{"ts":"2021-08-25T11:10:58.430","sev":"info","k":"rest-api-stdout","v":"\nUnrecognized option: C:\\Kerberos\\config\\krb5.ini","pid":2536}

{"ts":"2021-08-25T11:10:58.436","sev":"info","k":"backend-manager","v":"Backend process exited with code 1","pid":2536}

Solución
1. Edite las variables de entorno.

2. Quite la entrada " _JAVA_OPTIONS" y reinicie Tableau Prep Builder.
Número del artículo de conocimiento

001474422

 
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