Tableau Prep Builder Stopped Running Because an Underlying Process Stopped Unexpectedly Error

Resolution 1:

Update Java Environment Variable

The Tableau Prep logs show the below error when there is an issue with the Java environment variable:

{"ts":"2021-08-25T11:10:55.290","sev":"info","k":"backend-manager","v":"Java path: C:\\Program Files\\Tableau\\Tableau Prep Builder 2021.2\\Plugins\\jre\\bin\\java","pid":2536}

{"ts":"2021-08-25T11:10:55.800","sev":"info","k":"backend-manager","v":"spawned restApi with PID: 11020","pid":2536}

{"ts":"2021-08-25T11:10:58.429","sev":"info","k":"rest-api-stdout","v":"Picked up _JAVA_OPTIONS: -Djava.security.krb5.conf= C:\\Kerberos\\config\\krb5.ini","pid":2536}

{"ts":"2021-08-25T11:10:58.430","sev":"info","k":"rest-api-stdout","v":"\nUnrecognized option: C:\\Kerberos\\config\\krb5.ini","pid":2536}

{"ts":"2021-08-25T11:10:58.436","sev":"info","k":"backend-manager","v":"Backend process exited with code 1","pid":2536}

Tableau Prep Logs are located in My Tableau Repository, as noted in this article on Sending Tableau Prep Log Files.

Steps to take:

1: Work with your IT Admin to edit the Environment Variables on your computer.  See information on Editing Environment Variables on Windows 10 or Windows 11.

2: Remove " _JAVA_OPTIONS" entry and restart Tableau Prep Builder.

Resolution 2:

Install Path without Japanese Strings

Re-install Tableau Prep Builder on the simple install path without any Japanese characters.

Resolution 3:

Fix Missing .dll From Visual C++

A missing .dll from Visual C++ Redistributable than can also block Tableau Prep from opening.

1. Work with your IT Admin to download and install the Visual C++ Redistributable