Loading

Guest Users Being Prompted For Sign In On Tableau Server

Date de publication: Feb 21, 2025
Description

When guest users who are already authenticated to Tableau Server attempt to open a dashboard on a Site with enabled guest access, which is not the Site they were previously logged into, they are being prompted for Tableau Sign in. When signing in, the following error message will occur: 

You're not a member of this site or this site does not exist. For help, contact your Tableau Server administrator.
 

User-added image

This happens when the user is also a member of another Site in Tableau Server and they access their account/Site before using the embedded link or Share URL for the guest Site view. 

Cause

This issue has been resolved with Tableau Server Release Note ID 1413011.
Résolution

Option 1

Upgrade to the following Tableau Server versions: 2021.2.16, 2021.3.21, 2021.4.16, 2022.1.12, 2022.3.4 or newer versions.


Option 2

If not able to upgrade, use the workaround described below: 

  1. Sign out of the Tableau Server account accessing the other non-guest Site and open the guest Site dashboard link.
  2. Close the browser window and re-open before using the guest Site dashboard link. 
Ressources supplémentaires
For the issue to happen the user needs to have normal access to at least one Site on this Tableau Server environment, and be accessing content from a different Site they do not have access to. 
Numéro d’article de la base de connaissances

001475076

 
Chargement
Salesforce Help | Article