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Unable to Restore Tableau Server - Application Server is Degraded

Publiseringsdato: Feb 21, 2025
Beskrivelse

After restoring Tableau Server from a backup, the Application Server became degraded.

Cause

When attempting to restore a server without the full capacity of licensing in place for a large deployment, this may cause the Application Server to be in a degraded state including all related nodes.


 

Løsning
Add additional capacity to Tableau Server and Re-restore from the backup. 
Flere ressurser

The following error message regarding insufficient licenses appears in the VIZPortal logs:

INFO  com.tableausoftware.domain.licensing.LicensingRoleService - LicensingRole SET ** USERS with License level Tier_Author TO 'unlicensed' DUE TO INSUFFICIENT LICENSES, and failed to SET ** USERS TO 'unlicensed'

 

If the restore was already completed. Restoring over the top of the original restore of Tableau Server should work as expected. 
Add Capacity to Tableau Server
 

Knowledge-artikkelnummer

001475128

 
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Salesforce Help | Article