Resolving the "Sharing Locked" Error in Salesforce

Step 1: Wait and Retry

Sharing recalculations can be blocked by other operations. If you receive a "Sharing Locked" error, wait for some time before attempting to recalculate the sharing rules again.

Step 2: Check for Pending Operations

• Navigate to Setup.
• Enter "Sharing Settings" in the Quick Find box and select it.
• Look for any messages indicating operations in progress, such as bulk data loads or previous sharing recalculations.
• If operations are in progress, wait for them to complete before attempting your recalculation.

Step 3: Monitor System Status

Visit Salesforce Trust (status.salesforce.com) to check for any ongoing maintenance or known issues that might affect sharing recalculations.

Step 4: Contact Salesforce Support

If the issue persists and you cannot identify any operations that would cause the lock, contact Salesforce Support for further assistance.

Best Practices:

• Schedule sharing recalculations during off-peak hours to minimize the impact on users.
• Inform users of potential temporary changes in data visibility due to sharing recalculations.
• Ensure that you have a backup of your current sharing rules and understand the implications of recalculating sharing rules.

Additional Information:

Recalculating sharing rules is a resource-intensive operation that can affect data visibility. Salesforce locks sharing during recalculations to maintain data integrity and prevent conflicts from concurrent operations.