When you are using Salesforce Voice (formerly Service Cloud Voice) with Amazon Connect and if you want to increase the service limits, you can simply create a case with Salesforce Support and we will take it forward from our end to create a case for you and increase the quota limits.
You can also refer to the AWS documentation on the service limits.
https://docs.aws.amazon.com/general/latest/gr/aws_service_limits.html
Note: This is only applicable for SALESFORCE VOICE WITH AMAZON CONNECT.
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