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No connection to TSM and Whitelabel Error Page with ConnectionLoss

Publiseringsdato: Apr 13, 2024
Beskrivelse
Tableau Server TSM becomes unresponsive with generic white label '500' server errors and the following can display:
 
Whitelabel Error Page
There was an unexpected error (type=Internal Server Error, status=500).
com.tableausoftware.tabadmin.webapp.exceptions.RestException: org.apache.zookeeper.KeeperException$ConnectionLossException: KeeperErrorCode = ConnectionLoss
Løsning

Option 1

Restart of appzookeeper :
Linux:
sudo su -l tableau
systemctl --user stop appzookeeper_0.service 
systemctl --user start appzookeeper_0.service 
Windows:
1. Open Windows Tools/Administrative Tools > Services
2. Find Tableau Server Coordination Service and right-click to restart it

+ tsm restart maybe needed

Option 2

If restarting appzookeeper does not work, restart Tableau Server.
Knowledge-artikkelnummer

001496535

 
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