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When adding email notifications to the Resource Monitoring Tool, a TLS error will show even though SSL is not enabled

Julkaisupäivä: Apr 13, 2024
Kuvaus

When setting up notifications on the Resource Monitoring Tool, when using plain text (no SSL) an error will occur when testing settings that a TLS certificate could not be verified.

Cause

In some cases, when a mail server is set to TLS Optional, attempting to use the server without SSL will fail sending email from the remote monitoring tool. This issue is under investigation by development team.

 
Ratkaisu
Workaround
  • Use SSL when sending to the email server. If there are errors, investigate the errors and resolve the issues with certificate chain permissions.
  • Change the email server to be unencrypted, rather than TLS Optional
Lisäresurssit
Unlike Tableau Server, the Resource Monitoring Tool uses the Windows certificate manager rather than a Java keystore. This may cause some different SSL certs to appear unverified if they are not in the Windows keystore. This can result in an email server working with the same cert in Tableau Server but not with the Resource Monitoring Tool. 
Knowledge-artikkelin numero

001496539

 
Ladataan
Salesforce Help | Article