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Tableau Cloud site admin unable to open a workbook connected to a published excel data source due to error LayeredProtocol::LayeredProtocol: Missing attribute

Julkaisupäivä: Oct 16, 2024
Kuvaus

Error "Unable to proceed because of an error from the data source" when opening a workbook in Tableau Cloud.

LayeredProtocol::LayeredProtocol: Missing attribute
Unable to connect to the file 'xxxxxxxxxx'. Check that the file exists and that you have sufficient privileges for it. 

 

Ratkaisu
To solve the issue follow the steps below:
  • Add a new site admin user to Tableau Cloud
  • Using the new site admin user transfer the content from the affected user to the newly created site admin user
  • Delete the affected user from Tableau Cloud
  • Request to the affected user to login to Tableau Cloud ( Invalid username/password error message should be displayed)
  • Add the affected user again to Tableau Cloud
  • Request the affected user to open the Tableau Cloud invitation email and click in sign in
  • In Tableau Cloud try to open the content and the error message should not be seen.
Knowledge-artikkelin numero

001496575

 
Ladataan
Salesforce Help | Article