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Data Engine in Error State with Error "The CPU does not meet the minimum requirements of this Hyper build"

Julkaisupäivä: Feb 22, 2025
Kuvaus

Tableau Server is Degraded and the Data Engine process is in an error state.

Cause

The CPU configuration was not correct as noted in the Tableau Technical Specifications.
Ratkaisu
Verify that the CPU is configured as per the Tableau recommendation:
  • CPUs must support SSE4.2 and POPCNT instruction sets
  • For Microsoft Hyper-V, disable the Processor Compatibility Mode for the VM.
  • For VMWare, enable Enhanced vMotion Compatibility (EVC) and set the EVC baseline to at least Intel® Nehalem (L2) or AMD Opteron™ Generation 4 (B1).
Make any adjustments and reboot the VM.
 
Lisäresurssit

Hyper logs generated by the Data Engine process and are located in the following folder:

C:\ProgramData\Tableau\Tableau Server\data\tabsvc\logs\hyper

The error will display in the logs as follows:

{"ts":"","pid":19752,"tid":"5e6c","sev":"fatal","req":"-","sess":"-","k":"incompatible-cpu","v":{"msg":"The CPU does not meet the minimum requirements of this Hyper build."}}


 
Knowledge-artikkelin numero

001496849

 
Ladataan
Salesforce Help | Article