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Error "The request signature we calculated does not match the signature you provided" Connecting to Athena When Server Contains Uppercase Letters

Дата публикации: Feb 25, 2026
Описание

When attempting to connect or refresh an Athena extract that uses a server address that contains uppercase letters, the following error occurs: 


TableauException: [JDBC Driver]The request signature we calculated does not match the signature you provided. Check your AWS Secret Access Key and signing method. Consult the service documentation for details. (Service: AmazonAthena; Status Code: 400; Error Code: InvalidSignatureException; Request ID: [...]) System error."

Cause

A change on the Athena side requires the server address be in lowercase letters.
Решение
Option 1 Change the server (Athena.eu-west-1.amazonaws.com) to start with a lower case letter (athena.eu-west-1.amazonaws.com)

Option 2 Change the server (Athena.eu-west-1.amazonaws.com) to include the region (athena.eu-west-1.amazonaws.com;AwsRegion=eu-west-1;)
Дополнительные ресурсы

If you recently changed your Access Key, or this is the first time you've tried to refresh, it may be a special character. See the following KB article The request signature we calculated does not match the signature you provided." When Connecting to Amazon Athena


Номер статьи базы знаний

001496883

 
Загрузка
Salesforce Help | Article