Loading

Tableau Desktop failed to connect to Salesforce Marketing Cloud with Error Code: B19090E0

Publish Date: Feb 24, 2025
Description
When trying to connect to Salesforce Marketing Cloud, the error below appeared:
 
An error occurred while communicating with the Salesforce Marketing Cloud data source 'Salesforce Marketing Cloud'

Error Code: B19090E0
For input string: " "
User-added image

Cause

"Subdomain" below needs subdomain only not full URI or https:// prefix.
User-added image
 
Resolution
Input the subdomain as shown below but do not use the full URI or https:// prefix:

User-added image

If you don't see the connector for Salesforce Marketing Cloud in Tableau Desktop and showing the dialog for filling the sub domain, make sure the driver is installed.
Salesforce Marketing Cloud
Additional Resources

Note that B19090E0 is a relatively common error code. An alternative issue for this error code with the same connector, with a very similar error message, exists in the following article from the Tableau Knowledge Base:

Error B19090E0 when Connecting to Salesforce Marketing Cloud from Tableau Destkop with MFA

"Error Code: B19090E0 [soap:Client] User Not Authorized." Occurs When Creating Salesforce Marketing Cloud Extract
 

Knowledge Article Number

001497376

 
Loading
Salesforce Help | Article