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Error Code ACF37E18 When Connecting Tableau Desktop to Tableau Server

Julkaisupäivä: Feb 19, 2026
Kuvaus

When connecting Tableau Desktop to Tableau Server, the following error may occur:

Unable to complete action
Cannot connect to Tableau Server. Please check the server name and port and try again
Error Code: ACF37E18
Operation timed out.

Cause

When authenticating using the default browser, the Tableau Server instance needs to be in the Trusted Sites zone.
Ratkaisu

Try the following options:

Option 1 - Configure Tableau Desktop to use the embedded browser when signing in to Tableau Server

See There are 3 possible solutions to change the new default behavior.

          Solution 1::

Use the following Tableau Server TSM command. This setting applies to all server users across all sites.

tsm configuration set -k wgserver.authentication.desktop_externalbrowser -v false
tsm pending-changes apply

         Solution 2::

Run Tableau Desktop with the DOverride=ExternalBrowserOAuth:off future flag.

  • Windows:
"C:\Program Files\Tableau\Tableau <Version number>\bin\tableau.exe" -DOverride=ExternalBrowserOAuth:off
  • Mac:
open -a "/Applications/Tableau Desktop 2020.3.app" --args -DOverride=ExternalBrowserOAuth:off

      Solutio 3::

Specify WorkgroupUseEmbeddedBrowserServerSignIn value in Windows Registry or Mac plist.

  • Windows:
  1. Open the registry editor.
  2. Go to Computer\HKEY_CURRENT_USER\Software\Tableau\{version}\Settings.
  3. Add new DWORD value:
  • Name: WorkgroupUseEmbeddedBrowserServerSignIn
  • Value: 1
  • Mac: execute the command
defaults write /Library/Preferences/com.tableau.Tableau-<version>.plist Settings.WorkgroupUseEmbeddedBrowserServerSignIn -integer 1

Option 2 - Add the Tableau Server URL to the Trusted Sites zone on the Tableau Desktop computer

1. Go to Control Panel > Network and Internet > Internet Options.
2. Select the Security tab.
3. Select 'Trusted sites' > Sites.
4. In the 'Add this Web site to the zone' box, enter the URL of the Tableau Server instance that you trust, and then click 'Add'.
5. Click 'Close' and 'OK'.

Knowledge-artikkelin numero

001497709

 
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