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Error Code ACF37E18 When Connecting Tableau Desktop to Tableau Server

Data pubblicazione: Feb 19, 2026
Descrizione

When connecting Tableau Desktop to Tableau Server, the following error may occur:

Unable to complete action
Cannot connect to Tableau Server. Please check the server name and port and try again
Error Code: ACF37E18
Operation timed out.

Cause

When authenticating using the default browser, the Tableau Server instance needs to be in the Trusted Sites zone.
Risoluzione

Try the following options:

Option 1 - Configure Tableau Desktop to use the embedded browser when signing in to Tableau Server

See There are 3 possible solutions to change the new default behavior.

          Solution 1::

Use the following Tableau Server TSM command. This setting applies to all server users across all sites.

tsm configuration set -k wgserver.authentication.desktop_externalbrowser -v false
tsm pending-changes apply

         Solution 2::

Run Tableau Desktop with the DOverride=ExternalBrowserOAuth:off future flag.

  • Windows:
"C:\Program Files\Tableau\Tableau <Version number>\bin\tableau.exe" -DOverride=ExternalBrowserOAuth:off
  • Mac:
open -a "/Applications/Tableau Desktop 2020.3.app" --args -DOverride=ExternalBrowserOAuth:off

      Solutio 3::

Specify WorkgroupUseEmbeddedBrowserServerSignIn value in Windows Registry or Mac plist.

  • Windows:
  1. Open the registry editor.
  2. Go to Computer\HKEY_CURRENT_USER\Software\Tableau\{version}\Settings.
  3. Add new DWORD value:
  • Name: WorkgroupUseEmbeddedBrowserServerSignIn
  • Value: 1
  • Mac: execute the command
defaults write /Library/Preferences/com.tableau.Tableau-<version>.plist Settings.WorkgroupUseEmbeddedBrowserServerSignIn -integer 1

Option 2 - Add the Tableau Server URL to the Trusted Sites zone on the Tableau Desktop computer

1. Go to Control Panel > Network and Internet > Internet Options.
2. Select the Security tab.
3. Select 'Trusted sites' > Sites.
4. In the 'Add this Web site to the zone' box, enter the URL of the Tableau Server instance that you trust, and then click 'Add'.
5. Click 'Close' and 'OK'.

Numero articolo Knowledge

001497709

 
Caricamento
Salesforce Help | Article