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Tableau Bridge WDC Extract Refresh Jobs Failing After Upgrading to Version 2023.1

Date de publication: Feb 21, 2025
Description

After upgrading Tableau Bridge to 20231.23.0511.1508 (released in May 2023), WDC extract refresh jobs executed on Bridge may fail with an error about URLs not being recognized or present in the secondary allow list found in the Tableau Bridge logs.

Cause

WDC URLs are not present in the secondary allow list. This issue is currently under investigation under Known Issue W-13525602 published on the Salesforce Known Issue website.  

Résolution
The following workaround options are available:

1. Revert back to the previous working version of Tableau Bridge.
2. Use Tableau Desktop to refresh the extract and republish it to Tableau Cloud.
Ressources supplémentaires
This issue can be identified using Tableau Bridge logs, specifically the tabprotosrv log, for the following messaging at the time of the failure:

{"ts":"2023-05-21T23:46:27.170","pid":8528,"tid":"2120","sev":"info","req":"-","sess":"-","site":"-","user":"-","k":"web-data-connector","v":"Secondary whitelisting: does not find a corresponding entry for URL '<url>', hence it is not allowed","ctx":{"client-procid":"9868","client-tid":"5716","client-type":"desktop","client-version":"20231.23.0511.1508"}}
{"ts":"2023-05-21T23:46:27.170","pid":8528,"tid":"2120","sev":"error","req":"-","sess":"-","site":"-","user":"-","k":"msg","e":{"excp-error-code":"0x2CEE0515","excp-source":"NeedsClassification","excp-status-code":"UNKNOWN"},"v":"Web data connector secondaryWhitelist failed request for url <url>'; ask your Tableau server admin to enable this url in the secondary whitelist.","ctx":{"client-procid":"9868","client-tid":"5716","client-type":"desktop","client-version":"20231.23.0511.1508"}}
 
Tableau Bridge logs can be found in  /Users/<username>/Documents/My Tableau Bridge Repository.
Numéro d’article de la base de connaissances

001498274

 
Chargement
Salesforce Help | Article