When connecting to Amazon Redshift, the following error may occur on Tableau Cloud:
[Amazon][Amazon Redshift] (10) Error occurred while trying to connect: [SQLState 08S01] timeout expired
The IP addresses used by Tableau Cloud when connecting to data sources have not been granted inbound access to the Amazon Redshift cluster.
Add an ingress rule to the Amazon EC2 security group attached to your Amazon Redshift cluster to allow inbound traffic from the IP addresses used by Tableau Cloud when connecting to data sources.
For more information about Amazon EC2 security group rules, see Security group rules.
Disclaimer: The above link takes you outside of Tableau.com. Although we make every effort to ensure links to external websites are accurate, up to date, and relevant, Tableau cannot take responsibility for the accuracy or freshness of pages maintained by external providers. Contact the external site for answers to questions regarding its content.
For more information about the IP addresses used by Tableau Cloud when connecting to data sources, see Tableau Cloud IP addresses for data provider authorization.
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