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SSL Handshake Exception "None of the TrustManagers trust this certificate chain. Error code: 84223ADA"

Data pubblicazione: Feb 21, 2025
Descrizione

When Tableau Desktop signs in or publishes to Tableau Server on Mac OS, an error will display:
 

Authentication failed.
Error Code: 84223ADA
Unable to connect to Tableau Server.
SSLHandshakeException None of the TrustManagers trust this certificate chain
 

Cause

external web browser authentication is used and the certs are not trusted by the browser.

Risoluzione

It is possible to change the external web browser authentication back to the internal embedded browser authentication as noted below. 

Option 1

Modify a Tableau Server setting applicable to all Desktop clients.

Use the following TSM command. This setting applies to all server users across all sites:
 

tsm configuration set -k wgserver.authentication.desktop_externalbrowser -v false
tsm pending-changes apply

Option 2

Update the plist to adjust the browser setting for a specific machine.

  • Mac: execute the command
sudo defaults write /Library/Preferences/com.tableau.Tableau-<version>.plist Settings.WorkgroupUseEmbeddedBrowserServerSignIn -integer 1

Option 3 

Turn off the browser setting with each launch of Tableau Desktop (needs to be run every time Desktop is opened).

  • Mac using version 2022.1 as an example:
open -a "/Applications/Tableau Desktop 2022.1.app" --args -DOverride=ExternalBrowserOAuth:off
Numero articolo Knowledge

001498503

 
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