Experience Cloud Users are Unable to See Names in Lookup Search

Why This Happens

The purpose of Enhanced Personal Information Management (EPIM) is to protect user personal data. When the "Show Nicknames" setting is enabled, external users do not have access to Name fields. Instant result search is optimized for searching against Name fields — since external users do not have access to Name fields in this scenario, the search falls back to standard full search. Search also does not return results for fields with field visibility restrictions, which includes fields blocked by the EPIM permission. The instant result search only searches on Name fields.

How to Check EPIM Settings

1. Go to Setup > search "User Management Settings" and confirm Enhanced Personal Information Management is enabled.
2. If EPIM is enabled, click the "this field set" link and confirm the Name field is added to the field set.

How to Check the "Show Nicknames" Setting

1. Go to Setup > Digital Experiences > All Sites and find the site in question.
2. Click the Workspaces link for the site, then click the Administration tile, then Preferences.
3. Confirm the setting "Show nicknames" is enabled.

Workaround

This behavior is working as designed. However, you can reduce the number of characters required and increase instant result availability for Experience Cloud users by:

1. Removing the Name field from the EPIM field set in Setup.
2. Disabling the "Show Nicknames" setting in Experience Workspaces.

Note: Consider the security risks and data privacy ramifications before making personal user data visible on your Experience Cloud site.