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Messages Not Loading in Chat Window on VPN or Secured Network

Publiseringsdato: May 19, 2026
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Issue Screenshot:

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If you are on a VPN or using a secured/proxy network and messages in the Chat window are not automatically refreshing or appearing, this may be caused by your network proxy blocking Server-Sent Events (SSE) traffic used by Salesforce Chat.

Løsning

This issue is caused by network proxy settings blocking SSE (Server-Sent Events) connections.

To resolve this:

1. Contact your IT/Network team and ask them to allow SSE traffic or disable chunked-encoding and buffering on your proxy for Salesforce domains.

2. If using a corporate VPN, try connecting without VPN to confirm if the VPN is the cause. 3. Review your browser's network settings for any proxy configurations that may be interfering.

Knowledge-artikkelnummer

001498777

 
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Salesforce Help | Article