When Connecting to Tableau Cloud from Tableau Desktop on MAC, Tableau Desktop Crashes

Publish Date: Apr 30, 2025

Description

Tableau Desktop crashes on MAC when logging into Tableau Cloud

Hardware acceleration for webengine is crashing in OpenGL code.

Resolution

Set environment variable as below or upgrade Tableau Desktop to the fixed version.

Open terminal on Mac
Run below command in terminal
export QT_QUICK_BACKEND=software
Run Tableau Desktop in the same terminal with below command
open -n /Applications/Tableau\ Desktop\ 2021.1.app
Reproduce the issue and confirm whether the crash occurs or not
(Option) If the issue is gone after doing above steps, the customer can configure QT_QUICK_BACKEND environment variable permanently

Additional Resources

The issue fixed but not release it yet.

Knowledge Article Number

001534055

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