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When Connecting to Tableau Cloud from Tableau Desktop on MAC, Tableau Desktop Crashes

Date de publication: Apr 30, 2025
Description

Tableau Desktop crashes on MAC when logging into Tableau Cloud

Cause

Hardware acceleration for webengine  is crashing in OpenGL code.
Résolution
Set environment variable as below or upgrade Tableau Desktop to the fixed version.
  1. Open terminal on Mac
  2. Run below command in terminal
    export QT_QUICK_BACKEND=software
  3. Run Tableau Desktop in the same terminal with below command
    open -n /Applications/Tableau\ Desktop\ 2021.1.app
  4. Reproduce the issue and confirm whether the crash occurs or not
  5. (Option) If the issue is gone after doing above steps, the customer can configure QT_QUICK_BACKEND environment variable permanently
Ressources supplémentaires
The issue fixed but not release it yet.
Numéro d’article de la base de connaissances

001534055

 
Chargement
Salesforce Help | Article