Unable to see shared content in Tableau Cloud from Tableau Desktop

To resolve the issue, complete the following steps.

1. Log into Tableau Cloud and close out all connected client entries that show up under your profile/account settings under Connected Clients. (Note: The list of connected clients is just a list of connections made from your computer to Tableau Cloud. Removing these entries won't impact your published content)

a.    Log into Tableau Cloud and click the Show Account Information icon in the upper right.

b.    Choose My Account Settings.

c.    Scroll down the list to the Connected Clients section and remove all of them from the list.

2. Clear all saved server sign-ins from Tableau Desktop. (Note: This will not impact your published content, all it does it clear out the saved sign-in cache.)

a. In Tableau Desktop click Help > Settings and performance > Clear saved server sign-ins.

b. From Tableau Desktop,and login to Tableau Cloud by navigating to menu Server> Sign in to Tableau Cloud via Quick Connect, and the shared content should now be visible.