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Offline Activation on Mac Error "Make sure you are connected to the internet" and "Unable to complete offline activation"

Date de publication: Feb 21, 2025
Description
When activating Tableau Desktop, a prompt to offline activate may occur when previous activations were online.  The online activation message will display:
"We were unable to activate the product. Make sure you are connected to the internet and try again. Alternatively, save an activation file and go to htttp://www.tableau.com/activation to complete the activation process."

When the offline activation is attempted, processing the activation.tlf file also fails with "Unable to complete offline activation."

Other Symptoms:
  • No firewall or proxy blocking the connection.
  • Licensing Health Check Succeeds.
  • Tableau Desktop was running fine on the same machine before it became unlicensed.
  • Used Tableau Desktop with an Online activation previously.

Cause

Potential corruption in the Flexnet storage User Folder.
Résolution
  1. Close any open instances of Tableau Desktop.
  2. From the Mac OS X desktop, hit Command+Shift+G
  3. In the Go to Folder dialog, enter:  /Library/Preferences/FLEXnet Publisher/
  4. Rename the FLEXnet folder by adding '_backup'
  5. Open Tableau Desktop
  6. Attempt activation of the product key
If the Flexnet Publisher folder is missing, re-install Tableau Desktop.
Ressources supplémentaires
If the resolution steps fail to resolve the issue, please contact Tableau Technical Support and provide the following:
Numéro d’article de la base de connaissances

001534081

 
Chargement
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