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Tableau Server Upgrade Fails During "Verifying Active Directory connection"

Veröffentlichungsdatum: Nov 17, 2025
Beschreibung

When running the upgrade-tsm script to upgrade Tableau Server, the upgrade fails with an "Operation Failed" error after the "Verifying Active Directory connection" step.

The following is an example of the command prompt output when this issue occurs:

 

Verifying that the upgrade script is running from the correct environment. 
Validating Tableau Server version. 
Verifying that the new packages have been installed on all cluster nodes. 
Verifying Active Directory connection. 
Operation failed. 
This version of the upgrade-tsm script allows you to retry a failed upgrade from the last successful step. Retry the upgrade by rerunning the upgrade-tsm script.
Tableau Server Upgrade encountered an unexpected error.

 

Cause

This issue occurs because the user account that performed the upgrade-tsm script does not have permission to access or bind to the Active Directory (AD). In a Windows environment, this can happen if the customer is using an account that is only in the local Administrators group and is not a domain user.

Lösung

To resolve this issue, follow these steps:

  1. Log on to the computer with a domain account that is also a member of the local Administrators group.
  2. Run the upgrade-tsm script again.
  3. For more details on running the upgrade script manually, see Single-Server Upgrade -- Run Setup.

Note: Do not use the runas command in the Command Prompt. It does not work as expected when performing upgrade-tsm and provides no feedback on the Command Prompt.

Zusätzliche Ressourcen
  • The following help content is the output when you run the following command: Help Output for upgrade-tsm Script
  • If your current instance of Tableau Server is communicating with Active Directory over a non-encrypted channel, the upgrade may fail. Tableau Server version 2021.1 and later requires an encrypted channel for LDAP communication. For more information on troubleshooting this specific issue, see Troubleshoot Tableau Server Install and Upgrade.

 

Nummer des Knowledge-Artikels

001534120

 
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