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Cannot Start Tableau Server After Running "tsm authentication sitesaml enable"

Udgivelsesdato: Dec 23, 2025
Beskrivelse

After running the following TSM command to enable Site SAML, Tableau Server cannot Start.

  • tsm authentication sitesaml enable
  • tsm pending-changes apply
     

The following exception errors are logged in the log of the SAML service process (samlservice_0):

  • com.tableausoftware.sitesaml.core.util.CryptoUtils$CryptoException: Error unmarshalling certificate
  • java.lang.ClassCastException: class org.bouncycastle.asn1.pkcs.PrivateKeyInfo cannot be cast to class org.bouncycastle.openssl.PEMKeyPair

Cause

Only the PKCS#1 RSA format key file is supported in site-specific SAML deployments currently. For related information, see Certificate and identity provider (IdP) requirements.

Løsning
Make sure the certificate key file for Site SAML is in PKCS#1 RSA format.
Yderligere ressourcer
Tableau Server SAML Service


 
Vidensartikelnummer

001534297

 
Indlæser
Salesforce Help | Article