Loading

Tableau Server 2023.1+: Offline License Deactivation with ATR Not Available

Дата публикации: Jun 3, 2025
Описание

After activating Tableau Server offline with the ATR service, in versions 2023.1 or later , it is not possible to deactivate a key offline with ATR.

Users who have activated their Tableau Server licenses offline through ATR will encounter the following limitations:

  • The Deactivate License button becomes non-functional in the user interface
  • Attempting to generate an offline deactivation file using the command line produces an error:
     
    tsm licenses get-offline-deactivation-file -k <productkey> -o <deactivation-file-directory>
    Error message: "The server encountered an unexpected error processing the request. Look at the server logs for more information."

Cause:

Feature is not built into the product at this time.

Решение

Contact Technical Support 

If you're receiving a "max extra activations exceeded" error, contact Tableau Technical Support with the following information:

  1. Product key(s) that need deactivation
  2. ATRDiag output following the instructions in the reference documentation

Support will perform a manual deactivation on the license service backend.

Local License Removal

To remove license information from the local Tableau Server installation:

NOTE : Do not start Tableau Server without valid licenses after completing these steps.

Step 1: Stop Tableau Server

Stop all Tableau Server services before proceeding.

Step 2: Delete License Information

Linux:

sudo su -l tableau atrdiag -deleteAllATRs -product "Tableau Server" exit



Windows:


atrdiag -deleteAllATRs -product "Tableau Server"




Step 3: Verify License Deletion


Linux:


sudo su -l tableau
atrdiag.exe -product "Tableau Server"
exit




Windows:


atrdiag.exe -product "Tableau Server"




Additionally, confirm removal using:


tsm licenses list


Дополнительные ресурсы




For detailed information about offline deactivation, refer to the official documentation: Tableau Server Offline Deactivation Guide






 
Номер статьи базы знаний
001534333
 
Загрузка
Salesforce Help | Article