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Error "hyper_execute_query: 0 canceled DataServiceFailure" Occurred When Viewing Dashboard or During Extract Refresh on Tableau Server

Date de publication: Feb 23, 2026
Description

The following error occurred when viewing a dashboard, changing the filter, or during the extract refresh on Tableau Server:

An error occurred while communicating with data source 'xxx'
[xxxx] hyper_execute_query: 0 canceled
DataServiceFailure

or

[xxxx] hyper_execute_query: 0 Could not execute the given query.
The result status code is 7.
canceled

 

Cause

It is possible the Hyper process is being restarted because of the insufficient RAM.
 

Résolution

Check the system resource/memory usage and increase Tableau Server's RAM.

 

Ressources supplémentaires

Tableau Server Logs and Log File Locations

The following message can be found in the Tableau Server Hyper log just before the error occurred:

//hyper_0_2021_02_22_00_00_00.log
{"ts":"2021-02-22T16:04:10.723","pid":3608,"tid":"1278","sev":"info","req":"-","sess":"-","k":"srm-internal","v":{"msg":"Resource Manager: Exceeded allowed memory usage across all processes. Memory info: 17,686,609,920 bytes (current process);30,687,830,016 bytes (Tableau total); 33,131,044,864 bytes (total of all processes); 13 (info count)"}}

 

Numéro d’article de la base de connaissances

001534570

 
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