Loading

Error "hyper_execute_query: 0 canceled DataServiceFailure" Occurred When Viewing Dashboard or During Extract Refresh on Tableau Server

Дата публикации: Feb 23, 2026
Описание

The following error occurred when viewing a dashboard, changing the filter, or during the extract refresh on Tableau Server:

An error occurred while communicating with data source 'xxx'
[xxxx] hyper_execute_query: 0 canceled
DataServiceFailure

or

[xxxx] hyper_execute_query: 0 Could not execute the given query.
The result status code is 7.
canceled

 

Cause

It is possible the Hyper process is being restarted because of the insufficient RAM.
 

Решение

Check the system resource/memory usage and increase Tableau Server's RAM.

 

Дополнительные ресурсы

Tableau Server Logs and Log File Locations

The following message can be found in the Tableau Server Hyper log just before the error occurred:

//hyper_0_2021_02_22_00_00_00.log
{"ts":"2021-02-22T16:04:10.723","pid":3608,"tid":"1278","sev":"info","req":"-","sess":"-","k":"srm-internal","v":{"msg":"Resource Manager: Exceeded allowed memory usage across all processes. Memory info: 17,686,609,920 bytes (current process);30,687,830,016 bytes (Tableau total); 33,131,044,864 bytes (total of all processes); 13 (info count)"}}

 

Номер статьи базы знаний

001534570

 
Загрузка
Salesforce Help | Article