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Tableau Desktop on Citrix - Login Screen to Connect to Tableau Server is Blank

Date de publication: Apr 13, 2024
Description
When using Tableau Desktop in a Citrix environment, the login screen to connect to Tableau Server presents a blank screen instead of the expected authentication interface.

Cause

Citrix API hooks capture calls between Tableau Desktop components resulting in unexpected behavior within Tableau Desktop.
Résolution
Disable all Citrix API hooks for Tableau Desktop executable components by creating the following registry values:

Keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\CtxHook
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\CtxHook64

Value Name: ExcludedImageNames

Type: REG_SZ

Value: QtWebEngineProcess.exe,tableau.exe
Numéro d’article de la base de connaissances

001534700

 
Chargement
Salesforce Help | Article