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Tableau Server Unexpectedly Unlicensed on Linux When Not Using ATR Activation

Data pubblicazione: Apr 13, 2024
Descrizione

Tableau Server can become unexpectedly unlicensed when not installed with the ATR activation service but when using the legacy Flexera activation method. The unlicensed state can occur randomly or when there is a reboot of the VM or hardware. The error is often shown in the logs as follows:

tablicsvr.log:
Tableau Vendor exited DUE TO SIGNAL 36 Exit reason 4
(tableau) No features to serve, exiting
(tableau) EXITING DUE TO SIGNAL 36 Exit reason 4
(lmgrd) tableau exited with status 36 (No features to serve)

 

Cause

 This behavior is related to a Known Issue where information and status are available on the Salesforce Known Issues page.

Risoluzione

Option 1

Upgrade to Tableau Server versions 2023.1.3+. (Note: The issue was also fixed in 2022.3.7, and 2022.1.15 but these versions are past their maintenance and technical support dates, see here.)


Option 2

Option 3

Repair the license data storage if applicable:

  1. Run the following from the command line to view the license data as follows:
    serveractutil -view > license_data.txt

    In some cases the command will hang or produce no output, in this case, skip this Option.
     
  2. Identify any broken fulfillments by finding this text:
    Trust Flags: **BROKEN** RESTORE
     Fulfillment Type: PUBLISHER ACTIVATION
     
  3. Repair each broken fulfillment found by running the command for each FID (fullfillmentID):
    serveractutil -repair <fulfillmentID>
Risorse aggiuntive
 Activate Tableau Server Using the Authorization-To-Run (ATR) Service
 

To check to see if the ATR Activation method was selected during installation, run the following command:

tsm config get -k serverauthorizationtorun.enabled









 
Numero articolo Knowledge

001534978

 
Caricamento
Salesforce Help | Article