How to Make the Best Use of Tableau Support Chat

For the best experience, we recommend the Chat channel for questions with: 

• Authentication & Configuration

• Authoring Dashboards

• Connecting to Data

• Licensing & Installation

• Licensing & Site Management

• Security

Issues not resolved through Chat will be automatically converted into a Support case.

Chat will not be the best channel for submitting certain types of Tableau issues that require lengthier troubleshooting. For example, if you have a Tableau Server issue that is likely to require sharing logs for troubleshooting, the best way to work with Support will be through a case. 

For questions related to portal admin/access, billing or invoices, or provisioning license keys, please contact the Tableau Customer Service team at this link.