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Flows in a chatbot may run into access related issues after Winter '25 release

Fecha de publicación: Jun 8, 2026
Descripción

Starting with the Winter '25 release, Salesforce enforces that flows invoked by a chatbot run in the user context of the bot's associated user, rather than the system context (which previously had unrestricted data access). This means flows that previously worked may now fail with 'Insufficient Privileges' or similar access errors if the bot user lacks the necessary object or field permissions.

Solución

Option 1: Add Permissions to the Bot User Profile

Identify the missing object or field permissions and add them to the user Profile or Permission Set associated with the bot. A custom bot user may be required since certain permissions cannot be added to the standard Chatbot permission set.

Option 2: Ensure Flow Runs in System Context

If the invocable flow is already configured to run in system context, the change will not affect it. Verify the flow's run context setting in Flow Builder.

Recursos adicionales

Release Update

Número del artículo de conocimiento

001918001

 
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Salesforce Help | Article