After successful installation and initialization of TSM on Tableau Server for Linux, license key activation may throw an error in the CLI:
"The server encountered an unexpected error processing the request. Check the server logs for more information."
Environment:
Tableau Server Versions:
Operating Systems:
Tableau Server is installed in a physical server.
The tsm.log file will contain the error:
Licensing Error: The requested licensing operation failed with error code '1: TABLEAU_ERROR_UNKNOWN'
In the ActivationService logs, an hs_err* file will contain the following lines:
C [libc.so.6+0xafc8f] realloc+0xef
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j com.tableausoftware.license.dll.LicenseJNI.CreateServerVerifierStrategy(JLcom/tableausoftware/license/dll/ServerLicensingMode;)J+0
j com.tableausoftware.license.dll.License.CreateServerVerifierStrategy(Lcom/tableausoftware/license/dll/ServerLicensingMode;)Lcom/tableausoftware/license/dll/VerifierStrategyPtr;+9
Upgrade or install Tableau Server 2025.1.2+, 2024.2.11+ or 2023.3.18+
The issue is fixed. Details are also available in the Before you install... > Operating system requirements.
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