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Activationservice or Tabadmincontroller crashes on multiple Linux distributions installed in the physical server during initialization, or license activation in TS 2023.1+

Date de publication: Jul 2, 2025
Description

After successful installation and initialization of TSM on Tableau Server for Linux, license key activation may throw an error in the CLI:

"The server encountered an unexpected error processing the request. Check the server logs for more information."

 

Environment:

Tableau Server Versions:

  • 2023.3.1 or later

Operating Systems:

  • Oracle Linux 9
  • Ubuntu 20.04
  • Ubuntu 22.04
  • CentOS Stream 9
  • Rocky Linux 9
  • Red Hat Enterprise Linux 9

Tableau Server is installed in a physical server.

 

The tsm.log file will contain the error:

Licensing Error: The requested licensing operation failed with error code '1: TABLEAU_ERROR_UNKNOWN'

In the ActivationService logs, an hs_err* file will contain the following lines:

C  [libc.so.6+0xafc8f]  realloc+0xef

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)

j  com.tableausoftware.license.dll.LicenseJNI.CreateServerVerifierStrategy(JLcom/tableausoftware/license/dll/ServerLicensingMode;)J+0

j  com.tableausoftware.license.dll.License.CreateServerVerifierStrategy(Lcom/tableausoftware/license/dll/ServerLicensingMode;)Lcom/tableausoftware/license/dll/VerifierStrategyPtr;+9

Résolution

Upgrade or install Tableau Server 2025.1.2+, 2024.2.11+ or 2023.3.18+

Ressources supplémentaires

The issue is fixed. Details are also available in the Before you install... > Operating system requirements.

Numéro d’article de la base de connaissances

001922852

 
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