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How to Set Salesforce Field Service Mobile Notifications without Enabling Notification for Assignment

Julkaisupäivä: Feb 27, 2026
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In Salesforce Field Service, keeping users updated on Service Appointments is crucial for operational efficiency. This article explains how notifications are sent to users without explicitly enabling assignment notifications.

Upon assigning a Service Appointment, it appears that the assigned user is automatically set to follow the Service Appointment. This behavior suggests the presence of an Apex trigger or some customization that initiates the following action for assigned resources. Further investigation reveals the usage of a Flow designed to handle this process. This Flow ensures that when a Service Appointment is assigned, the respective user is automatically set to follow it.  The user gets timely notifications and updates.

For a comprehensive understanding and configuration details regarding notifications, please refer to the Salesforce documentation on Field Service Push Notifications.

 
 
 
Ratkaisu

The automatic following mechanism for Service Appointments (SA) is facilitated by a Flow. This functionality is working without enabling the notification in Field Service Mobile Settings due to the custom Flow that follows the Service Appointment. Once the SA is followed, the Service Resource will get all the notifications on every event of SA.

When reviewing the logs (example below), you can see that the notifications in the Salesforce instance are originating from the FieldService Feed.  Specifically, custom notifications are enabled within the org, which is confirmed by the log entry here:

FieldServiceFeedNotification.getMobileNativeMessageWithoutContextInternal: 
<message: [$_SFDCGDPR_] updated Service Appointment #SA-Dummy on Work Order Line Item #WOLI-Dummy>
<Clump:<clump.type: feed_on_field_service>
<clump.userId: _SFDCGDPR_>
<size:9>
<payloads:<0:<Event: <FieldServiceEventType: FTC_INSERTED_FIELD_SERVICE(db=374)>

Knowledge-artikkelin numero

001930080

 
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Salesforce Help | Article