Preparing to Open a Support Case With MuleSoft

Dear Valued Customer,
To assist you in resolving your issue as quickly and efficiently as possible, we have compiled a list of documents that will guide you through the process of gathering the necessary information before opening a support case. Providing complete and accurate information upfront will help our support team understand your issue better and expedite the resolution process.

Information Gathering Guides

Below you will find links to various documents that will help you collect the relevant logs and information for your specific issue. Please locate the document that corresponds to the product or issue you are experiencing and follow the instructions provided.

Ensure your contact information is up to date so we can reach you without delay:

• System Overview: A brief description of your system setup, including hardware and software versions.

Product-Specific Logs:
- Access Management: What Information to Collect for an Access Management Case
- Anypoint API Governance: What Information to Collect for an Anypoint API Governance Case
- Anypoint CLI: How to Get Verbose (DEBUG) Information From Anypoint CLI
- Anypoint Control Plane: What Information to Collect for Anypoint Control Plane ACP Products
- Anypoint Monitoring: What Information to Collect for an Anypoint Monitoring Case
- Anypoint MQ: What Information to Collect for Anypoint MQ cases
- Anypoint Studio: What information to collect for Anypoint Studio issues
- Anypoint Visualizer: What Information to Collect for Anypoint Visualizer cases
- API Alert Email Delivery: What Information to Collect for API Alert Email Delivery Issue
- API Analytics: What Information to Collect for API Analytics Cases
- API Manager: What Information to Collect for API Manager cases
- CloudHub: What Information to Collect Raising for a CloudHub Case
How to Get CloudHub Application Platform Logs Using Anypoint Platform API
- CloudHub 2: What Information to Collect for a CloudHub 2.0 Case
How to fetch logs for CloudHub 2.0 application using Platform API
How to retrieve application JAR file for an RTF or CloudHub 2.0 deployment
- Composer: What information to gather for your composer case
- Connectors: What Information to Collect for Anypoint Connector Cases
- Flex Gateway: What Information to Collect for Flex Gateway - Connected Mode
- Functional Monitoring: What Information to Collect for Functional Monitoring cases
- Mule Maven: What information to collect for Mule Maven or CI/CD build issues
- Mule Runtime:
- Mulesoft RPA
- ObjectStore: What Information to Collect for OSv2 Cases
- Partner Manager: What Information to Collect for Partner Manager cases
- RPA: What Information to Collect for MuleSoft RPA Issues
- Runtime Fabric: What Information to Collect for an RTF Case
How to retrieve application JAR file for an RTF or CloudHub 2.0 deployment
- Runtime Manager: What Information to Collect for Anypoint Runtime Manager case
- Schedulers: What Information to Collect for Schedulers If it runs more times than specified
- SSL Debug: How to enable SSL debug logging in MuleSoft Products
- Usage Reports: What information to collect for Metering Usage Reports issues