Partners Requesting Technical / Platform Support for Spiff

To get started with Spiff, first familiarize yourself with the Technical Learning Journey path so you know what to expect as you embark the journey to build technical expertise in Spiff.

Review the Spiff Partner Pocket Guide for additional resources as this is your best resource for anything related to being a Salesforce Spiff partner. If you have questions on pricing or sales beyond what is in the pocket guide, you should always have your customer reach out to their Salesforce Account Executive, or your Partner Account Manager if you have one.

It is important to note that support can only assist with production instances. For any questions related to demo or training instance questions, you would instead reach out to the Partner Community for support .

To get technical support for a production instance, please email support@spiff.com. We recommend that you provide the following information:

• Your name
  • Are you a Partner working on a customers instance or is this your own instance?
• The Spiff instance name and/or ID that you are requesting help for.
• If you know, which server is your Spiff instance hosted on (us1.spiff.com , eu.spiff.com )
• A clear description of the issue you are having. What are you expecting and what is actually happening,
• Specific examples of the behavior that you are seeing.
• Include any screen shots or logs.
• include any steps to reproduce the issue.
• Is the issue tied to any upcoming deadlines. What is the urgency?
• Grant support access to your spiff instance using the instructions below.
  • Spiff Guide on Granting Access