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Revenue Cloud Advanced Configuration Rules do not display the new Error Message after making changes

Fecha de publicación: Jun 5, 2026
Descripción

If you have an existing active Configuration Rule that displays a particular Error Message when certain conditions are met, then if you make a change to this rule to update an Error message, the message may not get updated as expected.This can happen if the Rule is modified when in  'Draft' status. While 'Draft' status is a valid status for the Rules upon initial creation, the changes made to Rules in 'Draft' status can cause unintended behavior, including rules not being updated upon activation. 

Solución

To make sure that the Error message is reflected as expected when making a change to the Rule, ensure that the affected Configuration Rule is updated according to the following process: 

  1. Change Rule's Status from 'Active' to 'Inactive'
  2. Make an update to the Error message
  3. Change the status from 'Inactive' back to 'Active' to reflect the changes. 
Recursos adicionales
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Número del artículo de conocimiento

002134240

 
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Salesforce Help | Article