Partner Community Collaboration Groups User Guide

Audience:  ISV Partners, Consulting Partners, Cloud Resellers, MSP.

Welcome to the Partner Community Collaboration Group Request!

This guide is designed to provide you with essential information you need to make the most out of your collaboration experience. Whether you're a seasoned group participant or just getting started, we've got you covered. Let's work together to make collaboration happen!

Naming Conventions

To maintain clarity and consistency within our community, please adhere to the following naming conventions:

• Group Names: Keep it concise and clear. You have a maximum of 40 characters to describe your group's intent.
• Group Descriptions: Aim for uniformity, usefulness, and readability. You can use up to 500 characters to provide a brief overview of your group.

Following these guidelines will help ensure that everyone can easily identify the purpose of your group.

Eligibility Criteria

New groups that comply with the following criteria will be created (subject to Salesforce analysis):

• Uniqueness (Is there any existing group that covers the same topic?)
• Relevance (Is the topic suitable for a Collaboration Group?)
• Accuracy (Does the topic refer to Products & Industries, Program, or Marketing?)
• Continuity (Is it time-bound, related to an event, or does it have a specific purpose?)

Roles and Responsibilities

Understanding the roles within your Collaboration Group is crucial for effective management. Here are the key roles:

• Group Owners are assigned by Salesforce employees upon request submitted through the request form (with only one owner per group). They can transfer group ownership, moderate discussions, contribute by posting and commenting, manage member roles (adding and removing members), edit group settings, and delete posts and comments.
• Group Managers can moderate discussions, contribute by posting and commenting, manage member roles (adding and removing members), edit group settings, and delete posts and comments. They are assigned by Group Owners.
• Group Members can post and comment.
• Group Moderators are Salesforce employees responsible for moderating discussions, posting, commenting, adding or removing members, and deleting posts and comments.

Moderation guidelines

We take the quality of discussions in our Collaboration Groups seriously. To maintain a respectful and productive environment, please familiarize yourself with this user guide and the relevant provisions of the Salesforce Program Agreement.

Spam

Spam disrupts meaningful conversations. Group Moderators may remove any Member or content they consider as spam, including but not limited to:

• Promotion of non-Salesforce products (e.g., product releases, press releases, blog posts, media interviews).
• Promotion of non-Salesforce events (e.g., webinars, conventions, broadcasts, demo sessions, registration forms).
• Non-Salesforce sales promotion (e.g., lead collection, discount vouchers).
• Self-promotion (e.g., LinkedIn profiles, job hunting, job promotion).

Abusive Content

We promote a respectful and inclusive atmosphere. Any form of disrespectful, offensive, or harmful content will not be tolerated. Group Moderators may remove without prior notice any abusive content and any Member posting abusive content.

Group Engagement

We value active participation in our Collaboration Groups. To maintain an organized and clutter-free environment, any group that remains inactive for one year may undergo deletion or archival. This ensures a more efficient and focused user experience for everyone involved.

New Partner Community Collaboration Group Request

Creating a new Partner Community Collaboration Group is easy. Simply follow these steps:

1. Visit our dedicated request form.
2. Fill out the required information.
3. Submit your request.

Our team will review your submission, and if approved, your new group will be up and running.