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Salesforce Email Return Address Verification Requirement (Summer '24 Release Update)

Fecha de publicación: Oct 8, 2026
Descripción

With Summer ’24, Salesforce updated the My Email Settings page to include a link to resend an email verification if you previously set and verified the Return Address before Summer ’24. For security reasons, Salesforce requires all previously verified Return Addresses to be reverified. This change applies to all Salesforce users.

Salesforce sends the verification email, which has the subject "Action required: Salesforce email verification", in only two situations:

  • The Email Address is not verified on the User Detail page.
  • The "What email address would you like to use as your return address?" field in My Email Settings is populated with an email that does not match the email on the User Detail page.

Users receive a reminder email once per release to verify the Return/From email address if they send from a Return Address that was not previously verified.

Solución

This article explains how to verify your Return Address in Salesforce after the Summer ’24 email verification requirement, and what happens if you do not verify it. Review the steps and the timeline below.

How to Verify Your Return Address

The best practice is to click the View Profile icon at the top right, go to Settings | Email | My Email Settings, check the provided address, and use the verification link to follow the verification process.

Reminder Email and Enforcement Timeline

  • Users who have not addressed this verification issue receive the reminder email again in the Winter ’25 release.
  • Starting Spring ’25, Salesforce no longer sends reminder emails, and emails no longer send for users who have not verified their Return Address.

Verification Emails Sent to an Email to Case Routing Address

A common practice has been for users to specify an Email to Case routing address as their return address. This causes the verification reminder email to be sent to that routing address for any user who has made this change. To continue using this process, access the verification emails from the routing address or from the case that may have been created.

Número del artículo de conocimiento

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