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Salesforce Messages Not Displayed When Using "Limit conversation History" in Enhanced Conversation Component

Publiceringsdatum: Jan 16, 2025
Beskrivning

When "Limit conversation History" is enabled on Enhanced Conversation Component, we see the Messages inside Messaging Session are not displayed if the Messaging Session's Origin is Triggered Outbound.

Explanation:

  • In Messaging Sessions, by default, Previous Messaging Sessions conversation messages are visible.
  • We can Use "Limit conversation History" to restrict display to messages belonging solely to the specific Messaging Session Record.
  • When "Limit conversation History" is enabled, we pass the Messaging Session's Start and End Time as Parameters to Fetch the Conversation Messages of that session.
  • However, for Triggered Outbound Messaging Sessions (Messages Sent using Flows/Automation), the Start time and End Time are identical because the Messaging Session ends promptly after the message is sent.
  • Due to identical timestamps for both Start and End times, querying results in null and No Messages are Displayed
Knowledge-artikelnummer

002239358

 
Laddar
Salesforce Help | Article