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How to request technical support on Digital Wallet

Julkaisupäivä: Dec 14, 2025
Kuvaus

Digital Wallet is a free account management tool that offers near real-time usage data for your consumption-based Salesforce products. As you interact with your Digital Wallet-enabled products, Digital Wallet gives you a variety of ways to monitor your consumption, helping you do the following:

  • Understand your total usage spanning all active contracts that have the same Digital Wallet-enabled products
  • Track overall product usage to understand how much you’ve used and how much you have left
  • Detect trends over time and identify patterns for better budgeting and buying decisions

Starting July 16, 2024, Digital Wallet access is only available for a group of consumption-based products and stock keeping units (SKUs) that are integrated with Data Cloud. But availability for more products is coming soon!


To learn how system admins can grant others access to Digital Wallet, see Digital Wallet Permissions. To learn the ways you can navigate to Digital Wallet, see Access Digital Wallet.

Ratkaisu

There are three paths to resolution based on the nature of the issue. Please review each of the below options to make sure the request reaches the correct group initially:

 

Option 1 - For any financial or contract-related questions, your Account Executive is your first point of contact. They are able to help answer any questions you have around your contract, how you can purchase more credits based on your needs and discuss any overage questions you have.

 

Option 2 - For other questions you have around Digital Wallet, whether the information you see looks inaccurate, something does not appear to be working in Digital Wallet or if you have questions about your entitlement or consumption data, create a support ticket with the Your Account Support Team.

  1. Navigate to the Your Account app homepage.
  2. On the home page, click the blue Contact Us link.
  3. Submit a case.


Option 3 - For any product-specific questions you have around your consumption-based product (ex - "Which Data Streams are consuming the largest amount of credits through Data Cloud?"), understanding how a product or feature works, technical issues with your product or an explanation of usage types and how a product uses them please create a technical support case through Salesforce Help.

 

Product Specific Case Submission Taxonomy
CloudTopic
Data CloudSelect Topic pertaining to area of the application
Service CloudDigital Engagement
Marketing - EngagementMobile
Marketing AppReporting & Analytics

 

NOTE: Before contacting Salesforce or submitting a ticket, check out our Salesforce Digital Wallet FAQ. If you can’t find your answers there, then follow the tips and steps on this page.

Knowledge-artikkelin numero

002376595

 
Ladataan
Salesforce Help | Article