File Engagement Component Limitations

Known Limitation: Download Count Discrepancy

This is a current product limitation as per the Known Issue: File and Content report shows different count of Downloads than those in File Engagement (component) panel. 

The following information was added to the component as a result of the Known Issue above, "The file engagement counts may exclude some file download and preview methods. This count is intended as estimate values only."

With existing Salesforce products and features changing and the introduction of new products an extensive list of which application areas are expected to work properly to increment view and download counts in the File Engagement component is not available.

Expected Behaviour

Downloads and views by internal Salesforce licensed users are expected to be captured in the view and download counts. However, File views and downloads from public links and/or experience sites may not be captured.

Next Steps

Please consider creating or promoting an Idea on our IdeaExchange so that we may see this current product limitation addressed with a future release.