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Data 360: Data 360 Access Issues After Account Upgrade to Data 360 License

Publiseringsdato: Dec 4, 2025
Beskrivelse

With recent updates to the Data 360 platform, Salesforce now offers two types of licenses/SKUs for accessing Data 360 in orgs: the older Customer Data Platform license and the newer Data 360 license. These licenses are not fully equivalent, with some features and limits differing between the two, as well as affecting billing calculations.

When an account team updates a customer's contract to transition from the Customer Data Platform license to the new Data 360 license, new Data 360 permission sets will appear in the org. After the contract change, you should see two Data 360 Architect permission sets in Setup—one with "Data 360" in the License field and the other with "Customer Data Platform" in the License field.

However, users who were previously assigned the standard permission sets under the Customer Data Platform license might lose access to the Data 360 application in the App Launcher after these new permission sets are provisioned. Affected users will need to have one of the new permission sets assigned by a System Administrator to regain access.

It's important to note that this change does not impact the status of your Data 360 tenant. All Data 360 records and processes remain intact and will be accessible once the new permission sets are assigned.

Løsning

Restore access to Data 360 by following these steps to assign users the new Data 360 Architect permission set:

  • Click on Setup. Search and open Permission Sets in Quick Find.
  • Look for permission sets with the name Data 360 Architect. If your org was transitioned from the Customer Data Platform license to Data 360 license, you should see 2 Data 360 Architect permission sets. In the list view, refer to the License column and select the Data 360 Architect permission set with the Data 360 license. Note: this permission set will have a Created Date that coincides with the date your org was moved to the Data 360 license/SKU.
  • After opening the Data 360 Architect permission set with the Data 360 license, click the Manage Assignments button. Click the checkbox for all users who you wish to assign the Data 360 Architect license to and then click Add Assignment.

For non-admin users, refer to Data 360 Standard Permission Sets for a list of all the standard permission set provisioned with the Data 360 license and the feature access provided with these permission sets.

Knowledge-artikkelnummer

002472896

 
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Salesforce Help | Article