Salesforce Field Service Mobile SSO Users Getting Logged Out of App

A Salesforce Admin has set the Refresh Token Policy as "Refresh token is valid until revoked" and the session timeout value as 2 hours in the Field Service Lightning (FSL) connected app. Users should be logged out until an admin revokes their session.

When users are logged out incorrectly, this happens only when the customer is using SSO and the refresh token automatically gets revoked when the user switches the FSL app to the background or comes back to the FSL app after some time or randomly. As a result, the User logs out as their refresh token fails to refresh.