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[SFS] Map view is missing on the Field Service Mobile App

Fecha de publicación: Aug 12, 2024
Descripción

In Field Service, the Map view on the Field Service Mobile App is not available on both Android and iOS devices.

 

Please see the screenshot below:

MapMissing

Solución

To make the Map view available in the Field Service Mobile App, follow these steps:

Enable Geolocation and Map Data Setting:

    • Navigate to Setup.
    • Go to Field Service Settings.
    • Enable the setting "Send geolocation and map data to Google and Apple".
    • Click Save.

 

MapAvailable

 

By enabling this setting, the Map view will be displayed in the Field Service Mobile App.

Número del artículo de conocimiento

002523510

 
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Salesforce Help | Article