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Salesforce Field Service (SFS) Restrict User Input on Screen Components Using Field Service Mobile Flow in Field Service Mobile App

Julkaisupäivä: Feb 25, 2026
Kuvaus

In Salesforce Field Service, there may be a need to make certain screen components read-only or disabled in field service mobile flows to restrict user input. While it is possible to set these properties in the Flow Builder by configuring the "Disabled" or "Read Only" fields to True (or using a formula that evaluates to True), this functionality is currently supported only on desktop and not in the Field Service Mobile App.

Steps to Reproduce the Issue:

  1. In Flow Builder, create a field service mobile flow.
  2. Add a "Screen" element to the flow.
  3. Include one or more components on the screen, and set the "Disabled" or "Read Only" field to {!$GlobalConstant.True} or use a formula that evaluates to True.
  4. Save and run the flow.

Expected Behavior: The screen components should be disabled or read-only, preventing user input.

readOnlyImage

Actual Behavior: This works as expected on the desktop but not on the Field Service Mobile App, where the components remain editable. This is due to the current limitation in mobile flows.

Ratkaisu

To achieve the desired behavior in the Field Service Mobile App, you can add read-only text to the screen component using the "Display Text" component in the field service mobile flow.

Steps to Implement the Solution:

  1. In the "Screen Element" of the field service mobile flow, navigate to the input section.
  2. Drag and drop the "Display Text" component onto the screen.
  3. Input the following information:
    • Enter a name in the "API Name" field.
    • Add the desired message or resource in the text box.
  4. Click "Done" to save your changes.

By using the "Display Text" component, you can present information in a read-only format, effectively preventing user input on the Field Service Mobile App.

Knowledge-artikkelin numero

002527163

 
Ladataan
Salesforce Help | Article